These Terms of Service (“Terms”) govern your use of the website, mobile applications and concierge services (together, the “Services”) provided by Point of View Consulting Nigeria Limited, trading as The Naija Concierge (“we”, “us”, “our”). By creating an account or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
1. Who can use the Services
You must be at least 18 years old and able to enter into a binding contract. You agree to provide accurate information and to keep your account credentials secure. You are responsible for activity that happens under your account.
2. What we do
The Naija Concierge connects you with concierge and lifestyle services in Nigeria — including errands, bookings, logistics and airport transfers — which are carried out by our team and vetted independent service providers (“Gigsters”). We coordinate and facilitate these services; the specific task you request defines what is delivered.
3. Booking, quotes and pricing
- Prices are shown before you confirm a request. Some prices are fixed and some are custom quotes prepared for you.
- Your request may include surcharges (for example, after-hours, weekend or rush timing) which are displayed in your quote before payment.
- We confirm final details and price before a request is dispatched. If the scope changes, we will seek your approval.
- Subscription plans include a set number of task credits per period; credits are consumed as you book eligible services and do not roll over unless stated.
4. Payments
Payments and subscriptions are processed securely by Paystack. By paying, you authorise the charge for the amount shown. We do not store your full card details. Subscription fees recur each period until you cancel. Applicable taxes may be added where required.
5. Cancellations and refunds
You may cancel a request before it is dispatched. Once a provider has been assigned or work has begun, cancellation may incur a charge reflecting work already done or costs incurred. Refund requests are handled case by case in line with this policy and applicable law. Contact us to discuss any cancellation or refund.
6. Your responsibilities
- Provide accurate request details, addresses and access information.
- Ensure any instructions you give are lawful and safe.
- Do not use the Services for anything illegal, fraudulent, or that infringes the rights of others.
- Treat our team and providers with respect.
7. Service providers
Gigsters are vetted but act as independent contractors. We take reasonable care in coordinating your request, but you acknowledge that services are performed by people and outcomes can vary. Where a service falls short, contact us and we will work to make it right.
8. Proof of completion
For some services we provide photos or videos as proof of completed work. These are shared with you through the app for your records.
9. Intellectual property
The Services, including our branding, content and software, belong to us or our licensors. You may use them only as permitted by these Terms. You retain ownership of content you submit, and grant us a licence to use it as needed to provide the Services.
10. Availability and changes
We may add, change, suspend or withdraw parts of the Services, and we aim to give reasonable notice of material changes. We are not liable for interruptions outside our reasonable control.
11. Disclaimers and limitation of liability
The Services are provided on a reasonable-efforts basis. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any claim relating to a request is limited to the amount you paid for that request. Nothing in these Terms excludes liability that cannot be excluded by law.
12. Suspension and termination
You may stop using the Services and request account deletion at any time. We may suspend or close an account that breaches these Terms, poses a risk, or where required by law.
13. Privacy
Our handling of your personal data is described in our Privacy Policy, which forms part of these Terms.
14. Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State shall have jurisdiction over any dispute, without prejudice to any mandatory consumer protections available to you where you live. We encourage you to contact us first so we can try to resolve any issue directly.
15. Contact
[email protected] · WhatsApp +1 350 216 8620 · 40 Agboola Ajumobi Street, Magodo, Lagos, Nigeria.
